Support & FAQs

If you have questions, issues or requests, let us know below and our team will get back to you as soon as possible. You can also call our toll free support number at (855) 459-2025 between the hours of 9am-5pm EST.

Student FAQs

General Questions

Squired is a platform that connects students applying to university with students who’ve attended or graduated from some of the most competitive schools in the US and internationally. Mentors provide one-on-one advice from first-hand experience applying to and studying at your dream universities. 

Mentors provide one-on-one help and guidance throughout the college application process. Whether you’re looking for advice on school selection, essay editing or first hand insights on the college experience, Squired mentors are here to help. 

All Squired verified mentors have proven their student status at their respective universities and are experienced with all aspects of the college application process. 

To find out more about an individual mentor’s expertise, you can view the schools they were accepted to, extracurriculars, and other key information on their Profile. To message mentors privately before booking, create a free Squired account. 

Squired is built off of the principle that everyone has different needs, strengths, interests and responds to teaching differently. As such, the best mentor varies for each student, and we encourage you to browse through our mentors’ profiles to find the best fit for you. 

By working with a mentor who understands your strengths, passions and has first-hand experience at your target school, you will receive the most relevant advice to your situation, rather than a one-size-fits-all approach.

Bookings Questions

Your mentor will join you for a video call session at the time you have booked. During your session, your mentor will guide you through the process and answer any questions you have, keeping in mind your overall progress and the areas you need to focus most on. 

To ensure you get the most out of your mentoring sessions, be sure to prepare your questions and other application materials you want to focus on on a Google Doc beforehand. This will ensure that your mentor can answer your questions and guide you through the application on your call.

If you have questions before your session, you can reach out to your mentor directly through a Squired message on the Mentor profile that you booked them on. 

If you need to reschedule your booking, simply message your mentor over Squired to request a change of time. You can also reach out to Squired Support directly and we will request a reschedule and update your booking time. 

Student Support

Reach out to us through the form below or contact our Squired support account